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1.6 Based on 7 reviews
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The most unprofessional people I have ever used in my home. The lying starts with the first service call. When you call them out about it the representative gets pissed! Never on time for anything. Even the supervisor lies. I'm giving up on them and going with John Moore. I should have gone with my first thought. Purchases a $10,000 air condoning system and have had nothing but problems and empty promises since day one. Totally dishonest... Read more

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I scheduled a maintenance appointment 2 weeks in advance. A few days before the appointment ARS called to inform me that they were extremely busy and could I delay my service by one week. I was given a 4-hour window for the new appointment. Late in the window ARS called to inform me that the technician was delayed on a previous job. At the end of the 4-hour window, ARS did not show up. I then called them to permanently cancel them. They... Read more

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After spendind $7000 on a new ac a few years ago, i called this week to get service. I asked if i was covered under warrwnty. They said i was 100% civered for parts and labor. Then when they got here, 5 minutes later the mechanic said i have a freon leak and would cost $257 to find the leak. More to fix it and then more to add freon. I told him they said i was covered for parts and labor. He said that the labir warrenty expired. He was rude.... Read more

Was this review helpful? 1 0

I was approached at Home Depot via ARS for them to look at my AC unit (free evuation) and the possibility of purchasing a unit.... It wasn't my plan to purchase a unit even though my unit was over 15 years old. A guy we will call John came to my house talking to me about my unit telling my my light bill should be no more than $72 a month and that my unit has me paying an estimated amount of over 43% on my energy bill. I let him know that I had... Read more

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My fifteen year old HVAC system stopped blowing and the technician said it needed $1800 worth of repairs. He recommended replacing the whole system for $11K - $15K since the unit had "already exceeded its service life". Even though I was a loyal ARS customer for many years, I became suspicious because this was almost exactly what the technician told me two years ago when my other unit went out. At that time I replaced the system. ***, I was... Read more

Was this review helpful? 1 0

they "reviewed" our HVAC for $9 through Home Depot. They then charged us for $27 because they claimed that we had 3 AC units rather than 1. they gave an estimate for cleaning our HVAC for $500. We asked for another opinion because the HVAC was brand new. The second opinion said that there was minimal mildew and cleaned it for $75. ARS is a bunch of crooks. STAY AWAY FROM THEM. I NEVER SHOULD HAVE BEEN SUCKERED INTO THE $9 REVIEW OF OUR... Read more

Was this review helpful? 0 0

Well in April 2015 my home needed a new air conditioner so we called ARS 713-777-7777 in the Spring, Woodlands area in Texas. They responded very nice 2 days. Today was the first check up on the units and the service man told use the filter needed to be changed and the only place we could get it was ARS. (I was told I could get them at home depot. when I got the units in April.) So I once again bought a filter $114.07. And he felt I needed a... Read more

Was this review helpful? 2 0

Worst company I have dealt with. They talk a good game as to why they are the best and why it is important to got with a company and blah blah blah. It is just that talk. They completely misrepresentated what the company truly. It took over 2 weeks for my A/C unit to be installed and having to call everyday to attempt to get some resolution. The "managers" at the office are unprofessional and not sympathetic to the fact they waste their... Read more

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This people came out to our home on 6/9/15 to replace 2 air condition units and 2 furnaces for 16,000. The tampered with our hot water heater and broke it. They turned of the gas and could not light it back. We noticed that night our water was not getting as hot as it should and called the next morning for them to come out. We contact the sales Bill Munson who handled our AC unit sale and he reported the concern to the office and no one... Read more

Was this review helpful? 3 0

These guys charged my wife $600 for labor for less than 2.5hrs work. Any mildly-competent plumber could have done this job. It was not emergency or after hours service. Scam artists. Read more

Was this review helpful? 2 0
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