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1.0 Based on 3 reviews
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  • Customers like
    • Person anwsering the phone 1
  • Customers don't like
    • Horrible customer service 2
    • Ars stands for always replace system 1
    • How i was told getting the best 1

My fifteen year old HVAC system stopped blowing and the technician said it needed $1800 worth of repairs. He recommended replacing the whole system for $11K - $15K since the unit had "already exceeded its service life". Even though I was a loyal ARS customer for many years, I became suspicious because this was almost exactly what the technician told me two years ago when my other unit went out.... Read more

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they "reviewed" our HVAC for $9 through Home Depot. They then charged us for $27 because they claimed that we had 3 AC units rather than 1. they gave an estimate for cleaning our HVAC for $500. We asked for another opinion because the HVAC was brand new. The second opinion said that there was minimal mildew and cleaned it for $75. ARS is a bunch of crooks. STAY AWAY FROM THEM. I NEVER... Read more

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Well in April 2015 my home needed a new air conditioner so we called ARS 713-777-7777 in the Spring, Woodlands area in Texas. They responded very nice 2 days. Today was the first check up on the units and the service man told use the filter needed to be changed and the only place we could get it was ARS. (I was told I could get them at home depot. when I got the units in April.) So I once again... Read more

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Worst company I have dealt with. They talk a good game as to why they are the best and why it is important to got with a company and blah blah blah. It is just that talk. They completely misrepresentated what the company truly. It took over 2 weeks for my A/C unit to be installed and having to call everyday to attempt to get some resolution. The "managers" at the office are unprofessional and... Read more

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This people came out to our home on 6/9/15 to replace 2 air condition units and 2 furnaces for 16,000. The tampered with our hot water heater and broke it. They turned of the gas and could not light it back. We noticed that night our water was not getting as hot as it should and called the next morning for them to come out. We contact the sales Bill Munson who handled our AC unit sale and he... Read more

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These guys charged my wife $600 for labor for less than 2.5hrs work. Any mildly-competent plumber could have done this job. It was not emergency or after hours service. Scam artists. Read more

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I called a couple days ago and scheduled for 3 jobs to be done by ARS at my house in kyle. After spending about 20 min on the phone with the appt person I was given a 4hr block. I should've just called another company after dealing with the appt person. She tried to tell me that I'd need 3 service ppl to come out to do the various plumbing jobs and of course pay 3 service fees. I tried to tell... Read more

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My grandfathers thermostat went out on Christmas Eve I called ARS to come fix it. Three hours later and two calls from me they called me back asking to reschedule for Christmas Day this was not okay.I saw an ARS truck leaving Walgreens five minutes from the house as I was getting something to eat.MY grandfather has Alzheimer's and thought I was trying to kill him. If they had no intention of... Read more

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These guys are scam artists. Avoid at all costs!! I was looking at hybrid water heaters at Home Depot. A guy with a clipboard asked me, if I wanted a free estimate on having a hybrid water heater installed. I agreed. A rep from ARS Rescue Rooter came to my house and presented me with an estimate of $3900.00 to install a hybrid water heater. I laughed and invited him to leave immediately. He... Read more

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Our heat pump/forced air system has not been working properly for months. I used ARS as the recommended provider through American Home Shield (AHS) home warranty. ARS first came out in May and assured us the problem had been resolved. Less than 60 days later, and in the middle of 100 degree heat, the system failed again. ARS, as the previous provider, was asked by AHS to come out again. The... Read more

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